How to build and improve your credit score in South Africa

What genuinely moves the needle — sourced from the credit regulations and the bureaus themselves — and the widely repeated advice that’s simply out of date.

Payment profile: 5 yearsEnquiries: 1 yearSourced to the NCA & NCR
This is general information, not credit or financial advice. We are not a credit provider, a credit bureau or a debt counsellor. Nobody can lawfully sell you removal of accurate, in-date information from your credit record.

What actually goes into your credit record

Before you can build a score, it helps to know what bureaus are storing. Under the National Credit Regulations, the categories and how long each may be kept are fixed by law. The three that matter most day to day:

  • Your payment profile — kept 5 years. A factual, month-by-month record of whether you paid on time. This is the backbone of your score, and it is not wiped when you settle an account.
  • Enquiries — kept 1 year. Who checked your record and when. (If you’ve read that enquiries stay two years, that figure has been out of date since 2015.)
  • Adverse classifications — kept 1 year. Listings like “default” or “slow paying”.

Starting from nothing: the thin-file problem

If you’ve never had credit, you don’t have a bad record — you have no record, which is its own obstacle. The National Credit Regulator uses the term “thin file” for exactly this: a consumer with little or no payment profile for a lender to assess. It’s why a first application can be declined even when you earn well.

The way out is to obtain one modest, manageable credit facility and pay it perfectly. That is genuinely how a payment profile gets built — there is no shortcut.

Why a store account is a common first step

This isn’t marketing — it’s in the reporting rules. The NCR’s prescribed data format has a dedicated account type, “R — Revolving Credit Store Cards”, and credit providers must submit your monthly payment profile within five days of your billing cycle (and new agreements within 48 hours). So a store account paid on time puts a positive entry on your bureau record every single month.

Store accounts also tend to have a lower entry bar than a credit card — see which are easiest to get. The catch is the obvious one: it only helps if you pay it on time, every time.

What genuinely improves your score

  1. Pay on time, every month. Nothing else comes close. Your payment profile carries five years of history, so consistency compounds.
  2. Keep your balances well below your limit. The bureaus differ on the threshold — TransUnion advises keeping card balances under about 35% of your available limit, while Experian points to 50%. Lower is better on either view.
  3. Space out your applications. Every application creates an enquiry visible for a year. A cluster of applications in a short period reads as distress.
  4. Keep a long-standing account open and in good order rather than closing it the moment it’s settled — length and consistency of history are visible.
  5. Check your record and dispute errors. Disputes are free, and the bureau must act within 20 business days.

Four things people get wrong

  • “Checking my own score lowers it.” It doesn’t. Experian South Africa states it does not penalise you for checking your own score or report.
  • “Enquiries stay two years.” Not since March 2015 — the maximum is one year.
  • “Paying it off wipes it off.” Only half true. Settling forces removal of an adverse listing (the provider must tell the bureaus within 7 days and the bureau must remove within 7 days of receiving that). But your ordinary payment profile — including the months you were late — stays for its full five years.
  • “The bureau decides whether I get credit.” No. As Experian puts it, bureaus are not credit providers and have no say in whether you’re granted credit. The lender decides, using its own model.

You are not unusual

For perspective, the NCR’s Credit Bureau Monitor for the second quarter of 2025 recorded 29.24 million credit-active consumers, of whom 18.70 million (63.95%) were in good standing — meaning just over a third had impaired records. If you’re rebuilding, you’re in very large company. (Q2 2025 is the most recent edition the NCR has published.)

FAQ

How long does it take to build a credit score in South Africa?

There’s no fixed period, but because your payment profile is reported monthly, a few consecutive months of on-time payments start to show. Meaningful improvement usually takes months rather than weeks, and adverse listings fall away after their own retention periods.

Does a store account help build credit?

Yes, if you pay it on time. Store accounts are regulated credit agreements and the NCR’s reporting format has a specific account type for revolving store cards, with monthly payment-profile submissions — so good conduct is visible to the bureaus every month.

Does buy now pay later build my credit score?

Don’t count on it. Reporting practice varies by provider, and several pay-later products are structured to sit outside the National Credit Act. A regulated credit facility is the reliable way to build a payment profile — see our pay-later comparison.

Will closing an account improve my score?

Not necessarily, and it can remove useful history. A long-running account in good standing demonstrates consistency; closing it takes that signal away.

Can I pay someone to fix my credit score?

Be very careful. There is no lawful way to buy removal of accurate, in-date information. The Act restricts charging an upfront fee for credit-repair services, though attorneys and registered credit bureaus are carved out of that restriction. Anyone guaranteeing removal of correct information is not being straight with you.

Next steps

Know your record, then use it

Understanding your credit record is step one. Step two is putting a facility on it that reports good conduct every month.

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